ba99bt Privacy Policy

ba99bt ("we", "us", or "the platform") operates a safe and reliable online entertainment service for users in Bangladesh. When you use our website, ensuring the protection of the personal information you provide is our ethical responsibility. This Privacy Policy ("Policy") explains what types of information ba99bt collects, how that information is used, who it may be shared with, and what rights you have over your data.

By using our website or creating an account, you agree to the terms of this Privacy Policy. This Policy forms an integral part of the Terms and Conditions.

1. Information Collection — What We Need to Know

ba99bt collects different types of information for different purposes. A detailed explanation is provided below:

1.1 Registration Information

When you create an account, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — we only provide services to those aged 21 and above)
• Email address
• Mobile number
• Password (stored in encrypted form)
• Preferred currency (Bangladeshi Taka — BDT)

1.2 Identity Verification Information (KYC)

In the interest of security and fraud prevention, in certain circumstances we may request additional documents for identity verification:

• National ID (NID) or passport copy
• Proof of residence (utility bill or bank statement)
• Proof of ownership of payment method (e.g. bKash or Nagad account details)

1.3 Financial Transaction Information

We keep a record of every deposit and withdrawal transaction. This includes the transaction amount, time, payment method used (bKash, Nagad, Rocket, Upay), and the transaction reference number. However, we never store full mobile banking PINs or passwords.

1.4 Automatically Collected Information

When you use ba99bt, some information is collected automatically:

• Device type, operating system, and browser information
• IP address
• Cookie and session information
• Page visits, game session duration, and usage patterns
• Referral source (how you arrived at the site)

2. Purpose of Data Use

ba99bt uses collected information only for specific and legitimate purposes. Our main purposes are:

We also use information to improve platform performance, test new features, and provide a personalised experience. If you have given consent to receive promotional communications from us, we may send you information about bonus offers and updates.

3. Cookies and Tracking Technologies

ba99bt uses cookies and similar technologies to improve your browsing experience. Cookies are small data files stored in your browser.

3.1 Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences, language, and settings.
• Analytics Cookies: Help monitor site usage to improve our service.

3.2 Cookie Control

You can disable cookies from your browser settings. However, please note that disabling certain cookies may cause some site features to not work properly. Without essential cookies, the site will not function fully.

4. Data Sharing and Third Parties

ba99bt never sells your personal information to third parties for commercial purposes. However, information may be shared in a limited way in the following circumstances:

• Payment Processors: Information required to complete transactions via bKash, Nagad, Rocket, and Upay is shared with them.
• Game Providers: Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and other game service providers may use limited information required to operate games on their platforms.
• Legal Obligations: Information may be provided in response to a court order or a lawful request from government authorities.
• Fraud Prevention: Limited information may be shared with security service providers in cases of cybersecurity or fraud investigations.

All our third-party partners are bound by strict data protection agreements and may only use information for specified purposes.

5. Data Security — How We Protect It

ba99bt has adopted industry-standard technical and organisational measures to protect your information:

• SSL Encryption (TLS 1.3): Every exchange of data between your browser and our servers takes place over an encrypted connection.
• Password Hashing: Your password is never stored directly — only an encrypted hash is retained.
• Firewall and Anti-Fraud System: Automated monitoring is in place to detect unauthorised access and suspicious activity.
• Secure Data Storage: All data stored on servers is encrypted and backed up regularly.
• Staff Training: All staff who handle data receive regular training on the privacy policy and data protection.

While we strive to ensure the highest level of protection, no system can guarantee 100% security over the internet. You are therefore advised to keep your login credentials private and to use a strong password.

6. Data Retention Period

ba99bt retains your information for as long as it is necessary or legally required:

• All information is retained for as long as the account remains active.
• Even after an account is closed, financial transaction and KYC information is retained for a specified period in accordance with applicable regulations.
• Security logs are generally kept for up to 12 months.
• If marketing consent is withdrawn, use of information for that purpose is stopped immediately.

7. Your Rights

As a ba99bt user, you have the following rights over your own information:

To exercise any of the above rights, contact us by email at: [email protected]. We will respond to your request as quickly as possible.

8. Children's Privacy

ba99bt strictly provides services only to individuals aged 21 and above. We do not knowingly collect any information from those under 21. If we become aware that a minor has created an account, that account and associated information will be removed immediately.

If parents believe their child is attempting to use this platform, please contact us.

9. International Data Transfers

Some of our game providers and technology partners may be located outside Bangladesh. In such cases, your information may be transferred internationally. We ensure that such transfers are carried out only with service providers that have adequate data protection measures in place and that the standards set out in this Policy are maintained.

10. Responsible Gaming and Data Use

We use information about your gaming activity to ensure responsible gaming. If our system detects any unusual gaming patterns, we may contact you or apply automatic protective measures. This is done for your protection. Learn more about responsible gaming.

11. Policy Changes

ba99bt may update this Privacy Policy from time to time. If there are any significant changes to the Policy, we will:

• Update the "Last Updated" date at the top of this page.
• Notify registered users by email.
• Updated Policy consent may be requested at your next login.

Continued use of the site after the Policy is published will be considered your acceptance of the new Policy.

12. Contact Us

If you have any questions about this Privacy Policy, wish to request access to or deletion of your information, or want to raise a concern, please contact us in the following ways:

• Email: [email protected]
• Live Chat: 24/7 direct support (in Bengali)

Our privacy team generally aims to respond to your request within business days.